Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

|

Find Support

No Mid-TN internet provider matches our level of responsive, knowledgeable and friendly customer support.

Power Outage Alerts

Service problems can be due to a power outage as opposed to a United network issue. To check your area for outages, click your electric provider below.

Contact and Hours

United offers 24/7 technical support.

Sales hours are Monday through Friday 8am – 7pm and Saturday 9am – 2pm.

Average Support Wait Time: 1 minute

1-800-779-2227

Customer Support

Sales

Technical Support

United Communications Business Office

120 Taylor St., Chapel Hill, TN 37034

Business Office Hours

Monday through Friday 8am – 5pm (see additional hours for Sales*)

Saturday 9am – 2pm (Sales and Customer Support)

*Our new sales hours are Monday through Friday 8am – 7pm and Saturday 9am – 2pm.

Additional Hours

  • Lobby: Open Monday through Friday, 8am – 4:30pm
  • Drive-Thru: Open Monday through Friday, 8am – 6pm
  • Technical Support: Available 24/7, 800-779-2227
  • Billing & Account Support: Call 931-364-2289 Monday through Friday 8am – 6pm, Saturday 9am – 2pm.
  • Sales: Call 931-364-2227 Monday through Friday 8am – 7pm, Saturday 9am – 2pm.
  • Equipment Return: Call 800-779-2227 or email united@united.net; we will provide a shipping label for the return.

Looking for Webmail Help?

One-click access to our payment portal

Ways to Save on Service

Affordable Connectivity Program

This federal benefit provides discounts of up to $30 per month toward internet service for eligible households. 

Refer a Friend 

Refer family and friends to the best internet in Middle Tennessee and earn a $50 reward when they install.

Stay Connected With United

Follow us on social media

Subscribe to our free newsletter

Subscribe to our free newsletter

Sign up for our newsletter for monthly updates from United. You can opt out at any time.

By clicking Sign Up you’re confirming that you agree with our Terms and Conditions.

                                                                                     Please click X to exit —-> 

Enter promo code “Lucky1 Gig” online to save.

Upgrade your connectivity with United Communications and
claim your pot o’ savings! Order 1 Gig fiber internet now for a 3-year
price lock at $49.95/mo, a $100 Visa eGift card, 3 months FREE of our Wi-Fi
6 router and Ultimate UControl app, and FREE installation. New Customers ONLY.

Act now. This offer ends March 18, 2024.