The Affordable Connectivity Program stopped accepting new applications and enrollments on February 7, 2024. The last fully funded month of the program is April 2024.
Households who are receiving the monthly internet ACP discount before February 8, 2024 will continue to receive their ACP benefit until ACP funds run out, as long as the household remains enrolled in the program. After the ACP funds run out, households participating in the ACP will no longer receive the ACP discounts.
If you have any questions or need to make a change to your internet plan, please contact us at 800-779-2227 or email us at united@united.net.
Contact the ACP Support Center at 877-384-2575 for any other questions about the ACP wind-down. Visit www.fcc.gov/acp to access answers to frequently asked questions and other guidance about the ACP wind-down process, including what households need to know about retaining internet service after the end of the Affordable Connectivity Program.
Congress created the Affordable Connectivity Program, a long-term, $14 billion program, which will replace the Emergency Broadband Benefit Program. This investment in broadband affordability will help ensure we can afford the internet connections we need for work, school, health care and more for a long time.
The benefit provides a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands.
The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household.
Who is eligible or can benefit from this program?
A household is eligible for ACP benefits, similar to the former EBBP, if at least one member of the household meets one of the following requirements:
- Has an income that is at or below 200% of the federal poverty guidelines;
- Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;
- Participates in Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, or Food Distribution Program on Indian Reservations;
- Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020, 2020-2021, or 2021-2022 school year;
- Received a Federal Pell Grant during the current award year;
- Meets the eligibility criteria for a participating provider’s existing low-income program
We are not accepting new enrollments at this time as the FCC has suspended all new enrollments.
Three steps to enroll
Complete a consent form to receive the discount from United Communications.
Additional Information may be requested.
United may request additional information before applying your monthly discount to your new or existing service plan. Eligible households must both apply for the program and contact United to receive a service discount.
IMPORTANT NOTICE
As part of the ACP, you may contact the FCC to file a complaint at fcc.gov/acp or by calling the help center at 888-225-5322. You are encouraged to CONTACT US to attempt to resolve your issue, prior to filing a complaint.Before you apply, it is important to understand that this program is a long-term benefit but may be terminated at a later date.