This position is responsible for managing our Network Operations Center. United’s NOC is tasked with dispatching all orders and trouble tickets efficiently, provisioning all service orders on the network, and providing tier 2 technical support directly to customers. The NOC manager will ensure all installation orders and trouble tickets are reviewed prior to being dispatched to the field, escalating
Network Operations Technician
This position is responsible for reporting to our Network Operations Center. United’s NOC is tasked with dispatching all orders and trouble tickets efficiently, provisioning all service orders on the network, and providing technical support directly to customers and to our tier 1 and tier 2 support staff. The NOC technician will ensure all installation orders and trouble tickets are
Tier II Technical Support Representative
The Tier II Technical Support Representative will review each trouble ticket and ensure they are either resolved immediately or escalated to the appropriate department for additional support. Those departments include but are not limited to I&R, Network, Construction, Engineering, and Customer Service. The Tier II Technical Support Representative will also be required to work across all departments to identify
Tier I Technical Support Representative
The Sr. Technical Support Representative will review each trouble ticket either from third party tech support, or United Customers directly. The Sr. Tech Support Representative will insure they are resolved immediately or escalated to the appropriate department for additional support. Those departments include but are not limited to: I&R, Network Engineering, Construction, Operations Center and Customer Service. Additionally, this
About United Communications:
Headquartered in Chapel Hill, TN, United is a leading provider of advanced communications services in Middle Tennessee, providing residents and businesses with high-speed Internet, digital TV and phone service. United operates a state of the art fiber optic network and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United prides itself on providing friendly local customer service and technical support to its customers living in Williamson and Marshall Counties and the surrounding areas (College Grove, Chapel Hill, Unionville, Fosterville, Estill Springs, Belfast, Flat Creek, Nolensville and portions of Brentwood).
Working at United
United has been a part of Middle Tennessee for over 70 years. We’re a local company that believes in the power of community - community among our employees, our owners, and our customers. This belief drives us to do the very best we can for our employees and our customers. United serves some of the most attractive areas to live and raise a family in the South, serving large portions of Davidson, Williamson, Bedford and Marshall Counties, all neighboring communities to Nashville. Williamson County is the fastest growing county in the state and has the best school district in Tennessee, while Nashville is among the fastest-growing cities in the United States, according to data released recently by the U.S. Census Bureau. With a strong entrepreneurial spirit, coupled with the music and entertainment industries, Nashville has a vibrant "creative class" that helps make it an exciting place to live, work and build a growing business.
United Communications is headquartered in Chapel Hill, TN and offers a comprehensive benefits package, challenging work environment, and exciting opportunities for advancement. Come join this fast growing company with a strong tradition of service and a focus on innovation.
United Communications is an Equal Opportunity & Drug-Free Workplace employer. A drug test and background check may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of a job.