03/16/2020

CEO Letter – Coronavirus Precautions

Dear United Customer,

For over 70 years, the United team has ensured residents of Middle Tennessee have access to fast, reliable telephone and internet service – through severe weather and challenging times, we have been there. As our Country and Community cope with the impact of the COVID-19 pandemic, we plan to maintain normal operations so that our customers can have access to reliable internet as they work from home and students take classes remotely. We have always offered unlimited data so that you can utilize the United network without fears of high overage costs and we will ensure all critical 911, first responders, government offices, and our fellow small businesses have reliable phone and internet services they need to support their operations. 

Our core values include “Safety” and “Service,” and we truly practice what we say. We take health matters for our employees and customers very seriously, and, because of this, we are taking added measures to protect the health of our community.

For a temporary period, we will be closing our customer lobby but will keep our drive-thru open for bill pay or other service needs. If you haven’t already done so, we encourage you to sign up for an online account with e-bill and autopay, or communicate with us via email or by phone – united@united.net or 800-779-2227. We have also taken steps to eliminate unnecessary travel and utilize our own network for virtual meetings and communications.

All our employees have been trained to identify the symptoms of COVID-19 and will not be allowed to work if they are showing any symptoms.  Similarly, we request that any customer who feels sick or is showing any symptoms reschedule their service appointment.  We will gladly reschedule for a time that is convenient for you.

As we conduct our daily tasks, we want to assure you that we have implemented the following best practices to ensure good health habits:

  • Social Distancing – while we are known for being friendly, we have instructed our service technicians to complete all service checks outside of the house and avoid unnecessary trips inside the house.  If it is necessary to enter your home to complete a repair or install service, we will not shake hands and practice recommended social distancing. 
  • We have equipped all company vehicles with hand sanitizer and use on hands and equipment/tools after each customer visit.
  • We will wear gloves in your home and dispose of them at the completion of the visit.
  • We will send an appointment reminder and include a request to reschedule if you or anyone in your household is ill. If you need assistance or need to reschedule, PLEASE CALL 800-779-2227.

Thank you. Stay safe and healthy.

William Bradford, CEO

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