FREQUENTLY ASKED QUESTIONS

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INTERNET QUESTIONS

1. How much data do I get with my internet service plan; do I have limits?

No Data Caps – United does not limit the amount of internet data you use and therefore, you will never get charged for overages as many other providers do. Click here for Internet Options.

2. Can I use my own router with your service?

DSL customers are required to use our modem/router. For fiber and fixed wireless customers, you have a choice to use your own router or rent United’s Calix Blast router at a low rate. Keep in mind there are several advantages of using our Blast router: we are able to connect with you quickly in the event you have a technical issue. And our router offers you Wi-Fi 6 technology and our FREE UControl app (see more info on UControl below).

3. What internet speeds does United offer?

It depends on the product available at your location. For fiber optic customers, available download/upload speeds include 300/300 Mbps, 600/300 Mbps and 1 Gbps/500 Mbps. For fixed wireless customers and depending upon location, we offer up to 50 Mbps. As with fixed wireless, it depends upon location for DSL customers but speeds max at 50 Mbps.

4. What is the difference between Download and Upload speeds?

Upload speed is the amount of data you can send in a given second. Download speed is the amount of data you can receive in one second. If you’re opening a web page, your computer sends a request to download the page. If you’re searching for a topic on a web browser like Google, then you’re using more download data than upload. However, if you’re conducting business from home and video-conferencing on Zoom, Teams, Skype or FaceTime, then you’re using significant upload data. And for businesses, upload is just as important as download speeds. The following table provides examples of suggested download speed for various activities.

speed table

5. Does United throttle Speeds?

This is a term used to describe an internet service provider narrowing the amount of bandwidth someone receives. United offers unlimited data without throttling speeds.

6. Do you have Wi-Fi parental controls?

As a parent or guardian, you may want to monitor your child’s use of smart devices that use your Wi-Fi like mobile phone, tablet, etc. as well as restrict certain topics or place time limits to their device usage. Using our Blast router that offers Wi-Fi 6 technology, you can download our UControl app featuring Parental Control that allows you to pause devices, and if you add our Enhanced Parental Control, you can manage screen time, content and access by device. Learn more about our UControl App.

7. Why am I not getting the speeds I should be getting?

There are several factors that affect your speed and the quality of your connection, from the type of equipment to number of users and devices – here are a few reasons:

Router – owned vs. United routers, if you purchased your own router, it may not be the latest technology, only providing limited range and performance.

Malware – if your computer is infected by malware, it could be slowing it down.

Number of devices – your internet connection is shared by all the connected devices in your home, so the higher number of devices could be saturating your internet and slowing it down. And if multiple devices are pulling a lot of bandwidth, like multiple users streaming or gaming, then it’s going to be slower for other devices.

Other factors – all your connected, smart devices are using your Wi-Fi signal. Variables such as distance, physical barriers and interference affect speed. If you have Wi-Fi 6, while it is a significant upgrade over previous versions, it will not match the speed provided by a physical, hardwired Ethernet connection (devices that are directly connected to your internet feed).

DIGITAL TV

8. What TV channels does United offer?

United offers different TV channel tiers, here’s our Channel Lineup.

We also suggest cutting the cord; click here for information on Streaming Services.

9. Do you offer On-demand?

United’s digital TV package does not offer On-demand content unless you subscribe to one of the many streaming services like Netflix or Hulu. However we offer whole-home DVR and WatchTVEverywhere, which allows you to watch many of your favorite channels anywhere you have an internet signal.

GENERAL TOPICS

10. Can I pay my bill online?

Yes, we encourage you to take advantage of the convenience of e-bill statements and online payments, including our easy-to-set-up autopay. Login Here.

11. Help with email?

United offers a feature-rich email platform to our customers, including spam filter, contact list, calendar and more. Helpful Guides.

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