SERVICE

What Middle Tennessee counties will be served by this new broadband partnership?

The partnership will focus on serving Middle Tennessee Electric members while United continues expansion projects in its existing service area. Middle Tennessee Electric currently serves Cannon, Rutherford, Williamson, and Wilson counties.  United serves Bedford, Franklin, Marshall, Rutherford and Williamson counties.

When will broadband be available at my home or business?

Full implementation will be a multi-year process. For many residents and businesses, broadband service may already be available.  You can check current service availability here: https://service.united.net.

If service is not yet available in your area, you may register to express interest in broadband and request updates on future expansion plans. New broadband expansion areas will be prioritized based on community input and site registrations.

How can I request broadband service for my home or business?

You can check service availability or register to express interest in future broadband service by clicking here: https://service.united.net

Your registration allows us to track interest in your area and build out new broadband services based on demand.  Once you are registered, we can keep you informed with updates on future broadband expansion plans in your area.

What if I cannot find my address on your site?

Please double check to make sure you’ve entered the right street name, apartment number and ZIP code. If you still cannot find your address, you can submit a request to have your address reviewed by our team at united@united.net.

 

GENERAL

What is broadband?

Broadband is, quite simply, high-speed internet access.  Broadband can be delivered over multiple technologies, including fiber, cable, and fixed wireless. The official Federal Communications Commission (FCC) definition of broadband is a minimum of 25 Mbps (megabits per second) download and 3 Mbps upload.

Why is broadband important?

High-speed internet has revolutionized how we use technology in our homes and businesses.  Imagine chatting with your doctors and teachers via video conference or collaborating on a work or school project with people across the country in real time. Faster speeds mean more possibilities for our residents, local businesses and communities. 

What Internet speeds will United offer? 

United currently offers internet speeds to residential customers from 25 Mbps up to 1 Gbps (1 Gig), starting as low as $65/month. Check united.net for the latest offers and promotions. 

Will United offer Business Internet services? 

Yes. United offers customized business Internet solutions to fit the needs of any size business with speeds of up to 10 Gbps.  For information on our business offerings, please visit: www.united.net/business.

What can I expect to pay for broadband?

Check www.united.net  for the latest offers and promotions.

Will I be charged for data usage?

No. All United Internet plans include unlimited usage.  Stream all you want, with no unexpected overages each month.

 

CURRENT MEMBERS/CUSTOMERS

Will broadband services be deployed to ALL Middle Tennessee Electric members?

We are working diligently to identify areas in the Middle Tennessee Electric service area where new infrastructure can be deployed within the next year, however, the full project scope and implementation will be a multi-year process.

Can Middle Tennessee Electric deliver broadband over its existing power lines?

No. Broadband will require new infrastructure such as fiber optic and fixed wireless technologies.  United will leverage our existing fiber infrastructure in the areas we already serve to accelerate broadband expansion in the Middle Tennessee area.

Will the cost of this new service affect Middle Tennessee Electric members’ electricity rates?

No.  This partnership will not affect Middle Tennessee Electric’s electricity rates.  The rates MTEMC members pay for residential service rank among the lowest in the nation…in fact, MTEMC’s residential rate is about 25 percent below the national average.

If I am a current United customer, will this partnership affect when I will have fiber/broadband? 

United will continue to expand high-speed Internet services to existing customers. This partnership will allow United to accelerate fiber expansion plans in the coming years. Areas selected for expansion will continue to be determined by online registrations: https://service.united.net.

 

PARTNERSHIP

Will Middle Tennessee Electric or United consider partnerships with other companies or providers?

Yes.  We believe the key to expanding broadband access to underserved areas will be to partner with other local and regional companies.

Who will be on the United governing board?

The Board of United Communications will be expanded to include 3 additional members appointed by Middle Tennessee Electric.  Initially, this will include Chris Jones, CEO of Middle Tennessee Electric, Brad Gibson, CCBO of Middle Tennessee Electric, and Steve Seger, a currently serving Middle Tennessee Electric board member.

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