Moving can be a whirlwind. From packing countless boxes and changing your address to coordinating logistics, the list of tasks seems endless. Amidst all the chaos, it can be easy to overlook one of the most important steps: getting your internet service set up. After all, you don’t want to spend your first night in your new home without Wi-Fi.
At United Communications, we understand this perfectly. We know that having a friend to lend a hand during a move can make all the difference. As your local internet provider right here in Middle Tennessee, we want to be that friend. Our commitment is to make it easy for you, especially during a time as complex as moving. One of the things that I love about our company is that we don’t make our customers wait on hold for long periods of time, and our expert local technicians are focused on getting all our customers connected smoothly during their move.
Just ask Andrea Williams, a longtime United customer:
“United Communications’ customer service goes above and beyond! Their technicians are the best in the business! I can honestly say when I call United, it is literally like I’m calling a friend!”
If you’re moving to Middle Tennessee, here’s your step-by-step guide to making your internet move hassle-free:
FAQs: What Customers Ask Us Most About Moving Internet Service
1. Can I transfer my United Communications service to my new address?
Yes! If your new home is within our service area, we can easily transfer your existing plan. Just contact us with the information below, and we’ll take care of the rest.
2. What if my new address isn’t in United’s coverage area?
If your new location isn’t in our current network, we’ll walk you through your options and help you make the transition as seamless as possible. We’re always expanding our service footprint, so it never hurts to check!
3. Do I need to return any equipment?
In most cases, you can take your existing equipment with you if your new address is within our service area, and we’ll help get it reinstalled at your new place. If your new home requires a different setup, we’ll let you know what’s needed.
4. Can I change my plan when I move?
Absolutely. Moving is a great time to reassess your needs, especially if you’re working from home, adding smart devices, or just want a speed upgrade. We’ll help you choose the best internet plan for your new home with no hidden fees and transparent pricing.
5. How much notice should I give before my move?
The more time, the better! Ideally, reach out at least 2-3 weeks before your move. That way, we can schedule your installation or transfer without delays.
6. Will I experience any downtime during my internet transfer?
Our goal is always to minimize downtime. The key to a seamless transition is proactive planning. By contacting us in advance of your move, we can schedule your disconnection at your old address and installation at your new one to align as closely as possible.
The more we know upfront, the easier it is for us to ensure a smooth transition.
What to Have Ready When You Call Us
With that being said, here’s what helps speed things up when you contact United about moving your service:
- Your new address (including unit or apartment number, if applicable)
- Your preferred move-in date and when you’d like service to be activated
- Whether you’re transferring service or setting up a new account
- Any changes to your household needs (new work-from-home setup, more devices)
- Updated contact info if your phone number or email address has changed
Pro Tips for a Stress-Free Internet Move
Moving is complicated, but with a few pro tips from our experienced team, your internet setup can be one less thing to worry about.
1. Plan Ahead & Confirm Service Availability Early
This gives us time to check service availability at your new address, walk you through any updated plan options, and schedule your installation. The earlier we know, the more seamless we can make the process.
2. Don’t Cancel Your Old Service Prematurely
This is a big one! To avoid frustrating service gaps, wait until your United installation is fully set up and active at your new home before canceling your old provider. This ensures continuous connectivity when you need it most.
3. Compare Plans Side by Side
When exploring options for your new location, take the time to compare United’s plans with what you might be considering elsewhere. We offer a variety of options, including our new 8 Gig Premier plan, which provides next-level bandwidth for even the most demanding online activities. Our team is happy to help you talk through which option will be best for you based on your usage and cost needs. United can often offer better value than larger national providers, and we can clarify bundled options or special promotions you might not be aware of.
4. Keep Your Old Provider’s Gear Separate
Make sure to gather all equipment from your previous internet provider (modem, router, cables, power cords) and keep it in a clearly marked box. Return it directly to them as soon as possible after your United installation is complete to avoid any unreturned equipment fees.
5. Have a Device Ready to Test Your Service
When our technician arrives for installation, have a laptop, smartphone, or other device ready to connect to the new Wi-Fi. This allows us to quickly test and validate your service activation, ensuring everything is working perfectly before our team leaves.
6. Don’t Hesitate to Ask Questions
Remember, we’re here to help! Our local customer support team is knowledgeable and dedicated to making your transition smooth. If you have any concerns about downtime, billing, or new setup options, don’t hesitate to reach out. We pride ourselves on providing direct, easy-to-understand information with no hidden fees, unlike some larger providers.
Let’s Make This Move Easy
As the residential sales supervisor at United, I understand how stressful moving can be—but your internet setup doesn’t have to add to that. With United Communications, you get more than just fast, reliable internet—you get a local partner who’s here to help.
No hidden fees. No long hold times. Just the friendly, dependable support you need to stay connected, wherever you go.
Ready to move your service or check availability at your new address?
Call us today or schedule an appointment with our residential sales team to get started.
Our team is standing by to help you check service availability, transfer your plan, and answer any questions you have about bringing your favorite internet service to your new home.
Let us be the friend who helps you get connected, quickly and easily.
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Author Bio:
Joe Sins
Residential Sales Supervisor
With over a decade of experience in the internet industry, Joe Sins has developed a diverse skill set across both residential and business sales. As a residential sales supervisor, Joe leads the outside sales team, guiding a group of door-to-door representatives. His responsibilities include recruiting, training, and coaching the team, as well as conducting research and developing sales strategies. Passionate about the future of fiber internet, Joe is dedicated to driving growth and innovation in Middle Tennessee’s tech landscape.
Prior to his internet career, Joe and his wife, Kristen, were a dynamic country music duo called The Sins Country. They spent their days touring the U.S. and sharing their love of music. Joe and his family currently reside in Nashville, TN.