LEGAL & REGULATORY INFORMATION

REGULATORY NOTIFICATIONS:

  • FCC Truth-in-Billing (anti-cramming) Notice You can ask United Communications to block unauthorized charges from other billers from your United bill. To request this on your account, please call our local business office at 1-800-779-2227.
  • Notice of Change in FUSC Rate effective October 2, 2018 The Federal Universal Service Charge (FUSC) rate will increase from 17.9% to 20.1%. The FUSC charge is applicable to interstate and international services and is listed as a separate line item on the bill.

 

ACCESS RECOVERY CHARGE

The Access Recovery Charge or “ARC” is a gradual, measured, monthly charge adopted by the Federal Communications Commission (FCC). This multi-year transition fee is just one part of the Inter Carrier Compensation (ICC) Reform. The Access Recovery Charge is designed to recover increased network costs for access circuits used to provide service to customers. Overall, the ICC Reform is to facilitate a continued investment in the broadband infrastructure.

The ARC fee cannot be charged to Lifeline customers.

Summary as of July, 1, 2018:
Residential Line Accounts ………………….$2.34 per month ARC fee
Single-line Business Accounts…………….$3.00 per month ARC fee
Multi-line Business Accounts…………..$3.00 per month ARC fee

At United Communications our #1 priority is our customer.  Although the FCC reform will affect our customers, please know that we will continue to find ways to deliver innovative products at affordable prices with a focus on local, dedicated customer support. If you would like more information about the reform, please visit https://www.fcc.gov/. You may also call customer service at 1-800-779-2227.

 

NEED HELP WITH YOUR PHONE BILL

The Tennessee Public Utility Commission (TPUC) along with United Communications strives to assist residential customers within its service area. Individuals with low income households may meet the eligibility requirements for the Lifeline Service Program. Lifeline Service includes a monthly discount for basic phone charges.

You may qualify for Lifeline Service if you meet low income eligibility requirements. Consumers could qualify if you participate in any of these programs:

  • Food Stamps
  • Medicaid
  • Temporary Assistance for Needy Families
  • Supplementary Security Income
  • Free School Lunches
  • Low Income Energy Assistance Program
  • Section 8 Federal Housing

You must establish telephone service prior to applying for the Lifeline discount.

How do I apply for Lifeline Service? To find out whether you qualify for Lifeline, complete a standard application form available at our office or by clicking the TPUC Lifeline Application. The application may be returned to our local office for review and approval. For more information about these programs or to apply for assistance, you can call our office at 1-800-779-2227.

 

DO NOT CALL LISTS

Your phone number can be placed on the federal or Tennessee Do Not Call List to limit the number of telemarketing calls you receive.

Add Name to TN No Call List: To register online, go to the Tennessee Regulatory Authority web site at https://www.state.tn.us/tra/donotcall/nocall.shtml. You may also enroll by calling toll free 1-877-872-7030 from your home.

Add Name to FCC National Do Not Call List: You can register online at https://www.donotcall.gov/ or call toll free 1-888-382-1222 (TTY 1-866-290-4236) from the number you wish to register.

FCC PUBLIC INSPECTION FILE

You can access United’s online public inspection file at https://publicfiles.fcc.gov/cable-system/021720-united-telephone-company

Persons with disabilities who need assistance with issues related to accessible content in United’s public inspection file should contact us by sending an email to united@united.net or contact us at 1-800-779-2227.

 

IMPORTANT DOCUMENTS

Terms & Conditions

Privacy Policy

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WBITS

Open Internet Transparency Policy

DMCA Copyright Infringement Policy

United TV Annual Notification

Support Ticket



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