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Working together to deliver high-speed internet to under-connected areas of Middle Tennessee.
Learn MoreCustomer Reviews
October 22, 2021
K.C.
Chapel Hill, TN
Chapel Hill, TN
October 22, 2021
J.A.
Thompsons Station, TN
Thompsons Station, TN
I sent an email message to United Communications at 8:51 am on the morning that I discovered that I had no internet or telephone connection. I was not at home when a call was made to my cell phone which I did not answer because I did not recognize a caller from Chapel Hill, TN. When I returned home early afternoon, I call your number and requested an update. I was told that a request for a service technician was placed at 8:55 am and that they had indeed tried to reach out to me on my cell phone number at 10:44 that morning. An appointment for a service call was made for the following day within a time frame that was convenient to my schedule. At the allotted time, two technicians knocked on my door and told me that the problems had been fixed remotely. One of the technicians was familiar to me because he was an employee of Crystal Clear. We checked and I had both internet and telephone connections restored. I then asked if they had Direct TV equipment and requested a replacement remote control for one of my television sets. They were able to provide it and program it to my set. I am grateful for their good nature in dealing with an 80 year old who is not tech savvy. I appreciate the quick and efficient response to my request for service. Thank you!!
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