Contact & Hours
United offers 24/7 technical support to resolve your concerns or issues as quickly as possible. If you would like to schedule an appointment with a Sales Representative, see “Schedule Sales Rep Appointment” under GENERAL RESOURCES below.
Business Office Hours
Monday - Friday:
8:00am – 5:00pm*
9:00am - 2:00pm Customer Support
Our Chapel Hill Lobby Is Open Monday - Friday 8 am - 4:30 pm.
Our Drive-Thru Is Open Monday - Friday 8 am - 6 pm.
Technical Support Available 24/7 At 800-779-2227. Customer Support for Billing & Account Inquiries Monday - Friday 8 am - 6 pm Plus Saturday 9 am - 2 pm At 931-364-2289.
For Equipment Return, Please Call Or Email Us And We Will Provide A Shipping Label For The Return.
Important References & Resources.
Schedule Sales Rep Appointment
Phone Directory and Calling Features
Residential Fiber Installation Guide
Call Before You Dig
DMCA Policy FAQs
NECA Tariff 5 Filing Act
UControl App Guide
TV User Manual
TV URC 4 Remote Control Guide
TV NOVA Remote Control Guide
Business Premium Attendant Guide
Email Help Guides