Friendly, Local Customer Service & Support

Contact & Hours

United offers 24/7 customer service and technical support to resolve your concerns or issues as quickly as possible.

Customer Support

(800) 779-2227

General Email

Technical Support

Online Billing

United Communications Business Office

120 Taylor Street

Chapel Hill, TN 37034

(931) 364-2289

(931) 364-7202

P.O. Box 38, Chapel Hill, TN 37034

Business Office Hours

Monday - Friday:

8:00am – 6:00pm*


9:00am – 2:00pm


Our business office closes at 4:30pm, 
but our drive-through is open until 6:00pm.

Tuesdays we open at 9:00am

Need Help?

Check Out Our Handy Reference Resources.

General Resources

Lifeline Support

Phone Directory and Calling Features

Residential Fiber Installation Guide

Call Before You Dig

Speed Test

Tech Support

Technical Support Page

User Guides

TV User Manual

TV URC 4 Remote Control Guide

TV NOVA Remote Control Guide

TV Set Top Box Quick Guide

Business Premium Attendant Guide

Email Set-Up




Kindle Fire

Outlook 2003

Outlook 2007

Outlook 2010

Outlook Express

Windows Live


MAC Mail

Changing Mail Client Outgoing Ports

SMTP Authentication Windows

Support Ticket

Type of customer

Service Issue Type