Contact and Hours
United offers 24/7 technical support.
Sales hours are Monday through Friday 8am – 7pm and Saturday 9am – 2pm.
1-800-779-2227
Customer Support
Online Billing
Technical Support
United Communications Business Office
120 Taylor St., Chapel Hill, TN 37034
Business Office Hours
Monday through Friday 8am – 5pm (see additional hours for Sales*)
Saturday 9am – 2pm (Sales and Customer Support)
*Our new sales hours are Monday through Friday 8am – 7pm and Saturday 9am – 2pm.
Additional Hours
- Lobby: Open Monday through Friday, 8am – 4:30pm
- Drive-Thru: Open Monday through Friday, 8am – 6pm
- Technical Support: Available 24/7, 800-779-2227
- Billing & Account Support: Call 931-364-2289 Monday through Friday 8am – 6pm, Saturday 9am – 2pm.
- Sales: Call 931-364-2227 Monday through Friday 8am – 7pm, Saturday 9am – 2pm.
- Equipment Return: Call 800-779-2227 or email united@united.net; we will provide a shipping label for the return.
Looking for Webmail Help?
One-click access to our payment portal
Ways to Save on Service
Affordable Connectivity Program
This federal benefit provides discounts of up to $30 per month toward internet service for eligible households.
Refer a Friend
Refer family and friends to the best internet in Middle Tennessee and earn a $50 reward when they install.
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