OUTAGE ISSUES
If you’re experiencing an outage, it could be due to an electrical power outage as opposed to a United network issue. To check for power outage in your area, use the following links.
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MTE: https://mte.com/ServiceConcerns
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DREMC: http://outagemap.dremc.com:8182/
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NES: https://www.nespower.com/outages/
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AFFORDABLE CONNECTIVITY PROGRAM
This federal benefit will provide a discount of up to $30 per month toward internet service for eligible households. Click to LEARN MORE
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CONTACT & HOURS
United offers 24/7 technical support to resolve your concerns or issues as quickly as possible. If you would like to schedule an appointment with a Sales Representative, see “Schedule Sales Rep Appointment” under GENERAL RESOURCES below. Our new Sales hours are M – F 8am – 7pm & Sat 9am – 2pm.
Customer Support
General Email
Technical Support
Online Billing
United Communications Business Office
Operations:
120 Taylor St.
Chapel Hill, TN 37034
Administration:
4037 Rural Plains Circle
Suite 200
Franklin, TN 37064
P.O. Box 38, Chapel Hill, TN 37034
Business Office Hours
Monday - Friday:
8:00am – 5:00pm (*See extended hours for Sales)
Saturday:
9:00am - 2:00pm Sales & Customer Support
*NOTE:
Our Chapel Hill Lobby Is Open Monday - Friday 8 am - 4:30 pm.
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Our Drive-Thru Is Open Monday - Friday 8 am - 6 pm.
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Technical Support Available 24/7 At 800-779-2227.
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Customer Support for Billing & Account Inquiries Monday - Friday 8 am - 6 pm and Saturday 9 am - 2 pm; Call 931-364-2289.
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Sales Reps Are Available Monday - Friday 8 am - 7 pm and Saturday 9 am - 2 pm; Call 931-364-2227.
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For Equipment Return, Please Call or Email Us and We will Provide a Shipping Label for the Return.
Need Help?
Important References & Resources.
General Resources
Schedule Sales Rep Appointment
Phone Directory and Calling Features
Residential Fiber Installation Guide
Call Before You Dig
Lifeline Support
DMCA Policy FAQs
NECA Tariff 5 Filing Alert
User Guides
Services Overview
UControl App Guide
Streaming TV
Channel Lineup
TV User Manual
TV URC 4 Remote Control Guide
TV NOVA Remote Control Guide
Business Premium Attendant Guide
Email Set-Up
Email Help Guides