Friendly, Local Customer Service & Support

Contact & Hours

United offers 24/7 customer service and technical support to resolve your concerns or issues as quickly as possible. If you would like to schedule an appointment with a Sales Representative, see “Schedule Sales Rep Appointment” under GENERAL RESOURCES below.

Customer Support

(800) 779-2227

General Email

united@united.net

Technical Support

united@united.net

Online Billing

ebills@united.net

United Communications Business Office

120 Taylor St.
Chapel Hill, TN 37034

(931) 364-2289

(931) 364-7202

P.O. Box 38, Chapel Hill, TN 37034

Business Office Hours

Monday - Friday:

8:00am – 5:00pm*

Saturday:

9:00am - 2:00pm Customer Support

*NOTE:

In Our Effort To Prevent The Spread Of COVID-19, Our Lobby Is Currently Closed.
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Our Drive-Thru Is Open
Monday - Friday 9:30 am - 4:30 pm.
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Customer Support Available 24/7 At 800-779-2227. Other Inquiries Monday - Friday 8am - 5pm At 931-364-2289.
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For Equipment Return, Please Call Or Email Us And We Will Provide A Shipping Label For The Return.
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We Apologize For Any Inconvenience.

Need Help?

Important References & Resources.

General Resources

Schedule Sales Rep Appointment

Phone Directory and Calling Features

Residential Fiber Installation Guide

Call Before You Dig

Lifeline Support

DMCA Policy FAQs

NECA Tariff 5 Filing Act

User Guides

UControl App Guide

Streaming TV

Channel Lineup

TV User Manual

TV URC 4 Remote Control Guide

TV NOVA Remote Control Guide

Business Premium Attendant Guide

Email Set-Up

Email Help Guides

Support Ticket



    Type of customer

    Service Issue Type