Friendly, Local Customer Service & Support


We welcome our Crystal Clear Technologies customers to United, Click HERE for FAQs specific to you.


United offers 24/7 technical support to resolve your concerns or issues as quickly as possible. If you would like to schedule an appointment with a Sales Representative, see “Schedule Sales Rep Appointment” under GENERAL RESOURCES below.

Customer Support

(800) 779-2227

General Email

Technical Support

Online Billing

United Communications Business Office

120 Taylor St.
Chapel Hill, TN 37034

4037 Rural Plains Circle
Suite 200
Franklin, TN 37064

(931) 364-2289

(931) 364-7202

P.O. Box 38, Chapel Hill, TN 37034

Business Office Hours

Monday - Friday:

8:00am – 5:00pm*


9:00am - 2:00pm Customer Support


Our Chapel Hill Lobby Is Open Monday - Friday 8 am - 4:30 pm.
Our Drive-Thru Is Open Monday - Friday 8 am - 6 pm.
Technical Support Available 24/7 At 800-779-2227. Customer Support for Billing & Account Inquiries Monday - Friday 8 am - 6 pm Plus Saturday 9 am - 2 pm At 931-364-2289.
For Equipment Return, Please Call Or Email Us And We Will Provide A Shipping Label For The Return.
Please note that our offices are closed for Labor Day, Sept. 6.

Need Help?

Important References & Resources.

General Resources

Schedule Sales Rep Appointment

Phone Directory and Calling Features

Residential Fiber Installation Guide

Call Before You Dig

Lifeline Support

DMCA Policy FAQs

NECA Tariff 5 Filing Act

User Guides

UControl App Guide

Streaming TV

Channel Lineup

TV User Manual

TV URC 4 Remote Control Guide

TV NOVA Remote Control Guide

Business Premium Attendant Guide

Email Set-Up

Email Help Guides

Support Ticket

    Type of customer

    Service Issue Type