United Customer Service & Support | United Communications

CUSTOMER SUPPORT

Important Information

OUTAGE ISSUES

If you’re experiencing an outage, it could be due to an electrical power outage as opposed to a United network issue. To check for power outage in your area, use the following links.

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AFFORDABLE CONNECTIVITY PROGRAM

This federal benefit will provide a discount of up to $30 per month toward internet service for eligible households. Click to LEARN MORE

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CONTACT & HOURS

United offers 24/7 technical support to resolve your concerns or issues as quickly as possible. If you would like to schedule an appointment with a Sales Representative, see “Schedule Sales Rep Appointment” under GENERAL RESOURCES below. Our new Sales hours are M – F 8am – 7pm & Sat 9am – 2pm.

Customer Support

(800) 779-2227

General Email

united@united.net

Technical Support

united@united.net

Online Billing

ebills@united.net

United Communications Business Office

Operations:
120 Taylor St.
Chapel Hill, TN 37034

Administration:
4037 Rural Plains Circle
Suite 200
Franklin, TN 37064

(931) 364-2289

(931) 364-7202

P.O. Box 38, Chapel Hill, TN 37034

Business Office Hours

Monday - Friday:

8:00am – 5:00pm (*See extended hours for Sales)

Saturday:

9:00am - 2:00pm Sales & Customer Support

*NOTE:

Our Chapel Hill Lobby Is Open Monday - Friday 8 am - 4:30 pm.
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Our Drive-Thru Is Open Monday - Friday 8 am - 6 pm.
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Technical Support Available 24/7 At 800-779-2227.
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Customer Support for Billing & Account Inquiries Monday - Friday 8 am - 6 pm and Saturday 9 am - 2 pm; Call 931-364-2289.
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Sales Reps Are Available Monday - Friday 8 am - 7 pm and Saturday 9 am - 2 pm; Call 931-364-2227.
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For Equipment Return, Please Call or Email Us and We will Provide a Shipping Label for the Return.

Need Help?

Important References & Resources.

General Resources

Schedule Sales Rep Appointment

Phone Directory and Calling Features

Residential Fiber Installation Guide

Call Before You Dig

Lifeline Support

DMCA Policy FAQs

NECA Tariff 5 Filing Alert

User Guides

Services Overview

UControl App Guide

Streaming TV

Channel Lineup

TV User Manual

TV URC 4 Remote Control Guide

TV NOVA Remote Control Guide

Business Premium Attendant Guide

Email Set-Up

Email Help Guides