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Find Support

No Mid-TN internet provider matches our level of responsive, knowledgeable and friendly customer support.

Power Outage Alerts

Service problems can be due to a power outage as opposed to a United network issue. To check your area for power outages, click your electric provider below.

Contact and Hours

United offers 24/7 technical support.

Sales hours are Monday through Friday 8am – 7pm and Saturday 9am – 2pm.

Average Support Wait Time: 1 minute


Customer Support


Technical Support

United Communications Business Office

120 Taylor St., Chapel Hill, TN 37034

Business Office Hours

Monday through Friday 8am – 5pm (see additional hours for Sales*)

Saturday 9am – 2pm (Sales and Customer Support)

*Our new sales hours are Monday through Friday 8am – 7pm and Saturday 9am – 2pm.

Additional Hours

  • Lobby: Open Monday through Friday, 8am – 4:30pm
  • Drive-Thru: Open Monday through Friday, 8am – 6pm
  • Technical Support: Available 24/7, 800-779-2227
  • Billing & Account Support: Call 931-364-2289 Monday through Friday 8am – 6pm, Saturday 9am – 2pm.
  • Sales: Call 931-364-2227 Monday through Friday 8am – 7pm, Saturday 9am – 2pm.
  • Equipment Return: Call 800-779-2227 or email united@united.net; we will provide a shipping label for the return.

Looking for Webmail Help?

One-click access to our payment portal

Ways to Save on Service

Affordable Connectivity Program

This federal benefit provides discounts of up to $30 per month toward internet service for eligible households. 

Refer a Friend 

Refer family and friends to the best internet in Middle Tennessee and earn a $50 reward when they install.

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