United Communications is known for providing service to rural communities, but our customer base expands far beyond our valued rural customers. We also provide competitive fiber internet to hundreds of businesses, first responders, and governments in the state of Tennessee.
One business we support is TDK, a firm based in Murfreesboro that designs and builds upscale apartment communities across the Southeastern and Southwestern U.S. Many of the new builds are also mixed-use, housing both residents and commercial tenants. To maintain its competitive edge, TDK places a huge emphasis on the amenities offered at each of its properties, including high-speed internet.
At TDK, Ross Bradley is the Vice President of Development. Ross says whenever the company is working on a new development, they reach out to different providers to price out bulk internet for the entire project. United has been awarded multiple projects, and Ross says each one has been a fantastic experience.
Seamless and Stable Connections
“United is always great to work with. They’re always ready and on time and have never held us up during a project.”
“United really stands out with its customer service. They do what they say they’re going to do, which is incredibly important to us. We need our telecom company to shine when we open up our units and residents are moving in. The last thing we want is to have someone move in and not have access to an amenity they were promised. United is always great to work with. They’re always ready and on time and have never held us up during a project.”
Ross told us about one real-world experience with a provider who just couldn’t deliver reliable service. Residents complained about slow speeds, and some couldn’t access their internet or TV at all.
“If we’re selling and advertising what we had agreed to in our contract and are unable to meet that, then it can be a major issue for us. In this case, one of the biggest issues was being faced with 300 angry residents.”
In addition to speed, United maintains a 99.99% uptime as part of its commitment to reliable service — one of the highest rates in its industry. Ross says it’s so important to work with service providers like United who can get the job done right the first time.
A Trusted Partner
“When we select a provider, we’re really trusting them to serve our residents in a way that keeps us competitive in the marketplace. We’ve had other developments where we haven’t had that great service. We’ve seen the alternative, and without a doubt, United is one of the best ones we’ve worked with. Their services are very reliable. The speeds that they promised in our agreements — we’re getting those speeds.”
“We try to maintain a high standard, and we can only do that with great partners like United.”
“I think the biggest factor that we have looked at from a property owner standpoint is our retention of our residents. And it’s been tremendously high. I think that speaks to partners like United that come in and offer great service. We’re in a service business, and we have a lot of competition with other apartment developments. We try to maintain a high standard, and we can only do that with great partners like United.”
Making The Connection
If you are a Builder, Developer, Realtor, or Property Manager in Middle Tennessee, we’d love to connect with you! To see how United can work for your development, please contact a member of our Community Solutions team or visit our website for more information.