A service of Middle Tennessee Electric, United offers the best customer experience, internet speed, and network reliability in Middle Tennessee.
United Leads in Speed and Service
Google Reviews
It’s very difficult to get a technician scheduled or a repair or a clear answer as to when one will be scheduled for a repair . I have spoken to four different people and everyone has a different answer . I have been told a tech will call within 30 minutes of arriving , you are scheduled between 8 to 12 , you are high priority a tech will be there definitely today , then most recent you are scheduled for two days from now . If this is how United handles their customers then I suggest going elsewhere for internet service especially if you depend on WiFi for your job .
Fantastic
Response from the owner 14:09 10 Nov 25
Thank you, Gary! We appreciate your support and are glad to know you’re enjoying your experience with United. 🙂
Amazing service and speed. So much cheaper than traditional cable.
Response from the owner 18:36 11 Nov 24
Thank you for taking the time to share your wonderful feedback! We're thrilled to hear you're enjoying the speed and value of our service compared to traditional cable options. At United Communications, we strive to provide high-quality service at competitive rates, and it's great to know we're meeting those goals for you. We appreciate your kind words! 🤩
Response from the owner 14:09 10 Nov 25
Thanks so much, Rena! We’re grateful for your five-star rating and your trust in United. ☺️
Response from the owner 14:09 10 Nov 25
Thank you, Felicia! We appreciate the five stars and are happy to have you as part of the United family. 😊
Response from the owner 00:13 09 May 23
We appreciate YOU and your 5-star review @Alvin. Thank you for being a United customer. 😃
Its a good price point compared to xfinity here. They did the service installation at scheduled time and was very knowledgeable. Also the speed is pretty consistent and doesn't drop the packets much.
affordable
Response from the owner 22:28 06 Nov 25
Thanks for the 5-star review, Kenneth! We’re glad you’re finding our service affordable and appreciate you being part of the United family. 😊
Really great company to work with. Fast. Efficient just like their internet. And the lady in their office is very helpful and answers the phone immediately.
The tech was super friendly and knowledgeable. Communication was good and our internet service speed is great.
The installation teams are quick and efficient. They keep you posted on their work plans. Whenever in the past we had some technical problems, they were very responsive. Easy to work with.
Great service anytime I have an issue which isn’t often it’s resolved in a timely manner. Great people and amazing customer service! I’ve had it for months now and it’s absolutely amazing, and affordable!
Guys, please come to Hermitage! We were lucky enough to be in Brentwood when y’all were installing down there and LOVED YOUR SERVICE! We never had any issues and service was never out. Not even in the nastiest of storms. It was such a relief to know we could rely on your internet! We’ve since moved and gotten stuck with a competitorX of yours and have had continuous issues from day one. The second we can drop them to switch to you guys we definitely will!
I absolutely LOVE United for two reasons: 1. The customer service and technical support teams are incredible! Super friendly AMERICANS that answer the phone and give you the help you need. 2. I rarely need to call because the service never goes down! The service is so incredibly reliable it’s amazing! Thanks so much for having service in my area! Eileen B
We’ve been a customer for five years and have had reliable service and no issues. We received notice last week that they now have fiber available at another address where we have our shop. I called less than a week ago and they’re here now installing the lines. Kim was the agent I spoke with to order new service and she is hands down the best customer service rep that I have ever dealt with.
A Connection You Can Count On
United fiber and fixed wireless internet runs at 99.99% network reliability — among the best in the industry — and our customer experience earns national awards for speed, service, business ethics, and customer loyalty.
Residential Internet Options
Our Best Internet Service
With virtually unlimited data capacity, download files in seconds and stream video in 4K HD on multiple devices.
Fast Internet for Rural Areas
A better alternative to satellite internet, Fixed Wireless offers the same high speeds and service of traditional broadband.Get Started
Ready to connect to the best internet service in Middle Tennessee? Check availability and sign up online or book an easy appointment with a local United rep.
Looking for Business Internet Services?
Learn more about solutions for small to midsized and enterprise businesses.
The Latest Wi-Fi Technology
United’s Wi-Fi Experience
Our GigaSpire routers provide the latest technology and the best performance in broadband delivery. United’s Wi-Fi 6 routers achieve high-speed functionality for our 1 Gig and 2 Gig plans. And for our 8 Gig customers, United utilizes the latest Wi-Fi 7 generation router to solve for the ultra high-speed requirements of 8 Gig-capable devices.
Using Your Own Router
We strongly recommend using our high-performance technology, but subscribers have the option to supply a router. Note that owned routers may not deliver the best Wi-Fi performance or access to United’s UControl app, and you risk equipment issues that United’s technology team may not be able to resolve.
Choose Between Fast and Faster
UControl Managed Wi-Fi App
Manage usage the way you want
With United’s free managed Wi-Fi app, you can see connected devices, test bandwidth, and get important service notifications at a glance.
Our enhanced parental controls offer access to content filtering, app management, time scheduling, quotas, and other analytics.
Download from the Apple App Store® or Google Play™.
Widen Your Wi-Fi With GigaSpire Mesh
Faster and more reliable than extenders
The Calix GigaSpire Mesh unit – a plug-in Wi-Fi satellite that’s small and simple to use — can reliably connect the farthest corners of your home. Ask us for more details.