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Customer Spotlight: Dan Ryan

Dan Ryan knew about United Communications long before becoming a customer. As a leadership consultant and an engineering physics major, Dan has always kept a close eye on economic development, including the expansion of broadband internet to rural areas. Having lived in middle Tennessee for the last 40 years, Dan has witnessed the significant economic growth and development of the area. But even with so much development, thousands of middle Tennesseeans remain without internet access.

Through its Project UNITE initiative, United Communications is working to bridge the digital divide and provide high-speed internet to under-connected residents and business owners in Middle Tennessee. Dan appreciates United’s mission, not just because it serves his family but because of the greater impact on the Middle Tennessee community.

“Competition is a great thing. When providers like United come into any market, it improves for just about everybody, and those who don’t improve end up going by the wayside.”

One example of this is the internet provider Dan used before United Communications. Around the same time every afternoon, Dan’s internet would go out. This happened every single day. Dan works from home, so the outage was a huge problem. 

“I had a lot of conversations with my previous provider about the outage situation, and I would always get the same answer. A lot of reboots. A lot of resets. But never a long-term solution.”

For the last 26 years, Dan and his wife have lived in Williamson County. When they learned that United Communications was getting ready to bring fiber to Franklin, he couldn’t wait to sign up and say goodbye to his previous provider. Along with “a much better product,” Dan says the cost of his new service is much lower than his previous provider. He’s also been impressed with the reliability and speed of his fiber connection through United Communications. 

“There hasn’t been a time when my service has not been available. The speed has also been great.”

In addition to fiber’s speed, United Communications maintains a 99.99% uptime as part of its commitment to reliable service—one of the highest rates in its industry. These days, Dan doesn’t have to worry about losing his internet connection every afternoon. He’s able to stay connected to work through the internet and his landline. His family is also able to use all of their streaming services without any interruption. 

“You know, everything United said they were going to do, it happened. It happened when they said it was going to happen. And it’s all worked just the way it’s supposed to work. I can’t think of a reason why I wouldn’t have made the switch to United. The only thing I regret is that I didn’t make the switch sooner.”

Learn more about Project UNITE and find out if United Communications’ fiber service is available at your home or business.