Customer Experience

Job Openings

Customer Service Specialist

Customer Service Specialists (CSS) are responsible for creating an outstanding experience for new and existing customers. Armed with product and service knowledge combined with friendly local appeal, the CSS team provides customer support and technical assistance to customers in a fast-paced and energetic environment.

See Job Details

Customer Support Supervisor

Leading and improving all activities of the Customer Service Center (CSC), focused on building brand equity, driving customer satisfaction, and achieving sales objectives. This person is responsible for the overall productivity and development of the customer service team, including training and policy compliance. Most importantly, this person must lead the CSC with energy and passion, helping deliver an unparalleled level

See Job Details

Tier II Technical Support Representative

The Tier II Technical Support Representative will review each trouble ticket and ensure they are either resolved immediately or escalated to the appropriate department for additional support. Those departments include but are not limited to I&R, Network, Construction, Engineering, and Customer Service. The Tier II Technical Support Representative will also be required to work across all departments to identify

See Job Details

Tier I Technical Support Representative

The Sr. Technical Support Representative will review each trouble ticket either from third party tech support, or United Customers directly. The Sr. Tech Support Representative will insure they are resolved immediately or escalated to the appropriate department for additional support. Those departments include but are not limited to: I&R, Network Engineering, Construction, Operations Center and Customer Service. Additionally, this

See Job Details

About United Communications:

Headquartered in Chapel Hill, TN, United is a leading provider of advanced communications services in Middle Tennessee, providing residents and businesses with high-speed Internet, digital TV and phone service. United operates a state of the art fiber optic network and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United prides itself on providing friendly local customer service and technical support to its customers living in Williamson and Marshall Counties and the surrounding areas (College Grove, Chapel Hill, Unionville, Fosterville, Estill Springs, Belfast, Flat Creek, Nolensville and portions of Brentwood).

Working at United

United has been a part of Middle Tennessee for over 70 years. We’re a local company that believes in the power of community - community among our employees, our owners, and our customers. This belief drives us to do the very best we can for our employees and our customers. United serves some of the most attractive areas to live and raise a family in the South, serving large portions of Davidson, Williamson, Bedford and Marshall Counties, all neighboring communities to Nashville. Williamson County is the fastest growing county in the state and has the best school district in Tennessee, while Nashville is among the fastest-growing cities in the United States, according to data released recently by the U.S. Census Bureau. With a strong entrepreneurial spirit, coupled with the music and entertainment industries, Nashville has a vibrant "creative class" that helps make it an exciting place to live, work and build a growing business.

United Communications is headquartered in Chapel Hill, TN and offers a comprehensive benefits package, challenging work environment, and exciting opportunities for advancement. Come join this fast growing company with a strong tradition of service and a focus on innovation.

United Communications is an Equal Opportunity & Drug-Free Workplace employer. A drug test and background check may be required. 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of a job.

Support Ticket

Type of customer

Service Issue Type