FRANKLIN, Tenn. (November 19, 2024) – United Communications announced today that it was recently honored as the winner of the 2024 WebAward for Outstanding Achievement in Web Development for best telecommunication website.
As part of the annual award competition, a panel of three or more judges evaluated submitted websites across 86 different industry categories based on the way they fulfill a company’s overall mission, with an emphasis on the creativity and functionality of the site’s interactive experience.
The Franklin-based fiber broadband provider submitted an entry entitled “Originally aspirational, shifting to inspirational.” It showcased its recent website redesign project to improve visitor access to reliable, up-to-date product information and create easy access to its e-commerce options while highlighting the company’s industry-leading customer satisfaction.
“Our team has made an outstanding effort to ensure a successful overhaul of our website that reflects our commitment to ‘make it easy’ for our customers to work with United Communications,” said Josh Lynch, Chief Operating Officer at United Communications. “I’m grateful to everyone involved in its redesign and to those who continue to maintain and enhance our digital presence as we expand throughout Middle Tennessee.”
Virtually every major component of the United.net website was included in the recent redesign, including its navigation layout, messaging features, search functionality, and a robust e-commerce platform. Users can toggle between residential and business content and view both English and Spanish versions of the website.
“Making it easy for our customers means minimizing the amount of time they have to spend thinking about their internet service by providing them with the fastest, most reliable connections in Middle Tennessee,” explained BJ Webb, Head of Sales & Marketing at United Communications.
“But when our customers do want to connect with us online, we want to make those experiences as seamless and efficient as possible,” she added.
The company’s commitment to customer experience extends well beyond its web domain. With the help of a dedicated customer service team based in Chapel Hill, Tennessee, United Communications reports that 80% of all incoming calls are connected to a representative within 30 seconds who is empowered to address any customer need as quickly and efficiently as possible.
Middle Tennessee residents can experience the website’s redesign for themselves and check to see if United Communications is serving their home or business by visiting United.net.
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About United Communications
United Communications is a leading provider of internet and phone services to enterprise-class businesses and residential customers in Middle Tennessee. United has been nationally and regionally recognized, including a 2024 Gold Stevie® Award by the 22nd American Business Awards®, 2024 and 2023 Best Places To Work from the Nashville Business Journal, 2023 Top 100 Fiber-To-The-Home Leader, 2023 Torch Award from the BBB, and a Smart Rural Community Provider℠.
United operates more than 3,800 route miles of fiber covering portions of Bedford, Davidson, Franklin, Giles, Lincoln, Marshall, Maury, Moore, Rutherford, Williamson, and Wilson counties. United Communications is a service of Middle Tennessee Electric. To learn more, please visit united.net.